BO "BF "Association of Democratic Development" invites you to cooperate with a Specialist for working with reviews and complaints for the provision of services within the framework of the project "Emergency agricultural assistance to households in the front-line areas of Chernihiv, Sumy and Dnipropetrovsk regions within the framework of Strategic Priority 4 (SP4)».
Requirements:
Higher education in a relevant field (for example, in one of: Management, Public Management and Administration, Economics /Finance, International Relations, Social Work /Psychology, Business Administration);
Work experience in similar positions from 1 year.
Work experience in humanitarian projects (at least 1 year)
Fluency in the Ukrainian language.
Attention to detail, responsibility, stress resistance, tolerance.
computer skills (MS Office, Google Suite, Zoom, Teams, Telegram).
Zero tolerance for any manifestations of violence and discrimination, compliance with ethical norms.
Availability of FOP (group 3)
Availability of relevant KVED.
Responsibilities:
Responsibility for the operation of channels of communication with beneficiaries, including mechanisms for feedback and response to complaints, appeals and suggestions.
Registration and tracking of complaints, appeals and suggestions.
Providing information on available services.
Supporting accountability to affected populations.
Ensuring timely response and referral of sensitive protection issues to relevant professionals.
Maintenance of relevant documentation.
Systematization of information for reporting preparation.
Environment:
Location: m. Chernihiv and Chernihiv region.
Type of employment: Part-time employment.
If you are interested, please send by 18:00 on October 28, 2026 to the e-mail address cfadd2026@gmail.com next documents:
Completed price offer form (in PDF format with signatures and seal, if available). Price offer form Завантажити
A copy of the registration documents of the FOP of the 3rd group of the single tax (extract from the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organizations, extract from the register of single tax payers).
Summary describing relevant experience
Other documents that can confirm relevant qualifications and experience (if available)
In the subject of the letter, please indicate "Specialist for working with reviews and complaints; m. Chernihiv and Chernihiv region ".
*Thank you for your interest in the vacancy and trust in our organization. If you do not receive an answer within 10 days after completing your resume, it will mean that your experience does not fully meet the requirements at the moment. Your resume will be saved for possible consideration for future positions.
**By sending a resume, you consent to the processing of personal data.
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